Question 1

BYO Windows Server Installation Guide

Accepted Answer

Onidel Cloud allows you to bring your own licensed copy of Windows Server and install it manually via a custom ISO. This guide walks you through preparing and installing Windows Server on a VPS using our VNC and ISO mounting features.

Upload your Windows Server ISO

Prepare a direct HTTP URL that points to your Windows Server ISO file. Links from cloud storage services like Google Drive or Dropbox are typically not supported unless they provide a direct download link.
Login to ** Onidel Cloud**, then go to *Orchestration > Custom ISOs*
Paste the direct ISO URL into the input field and click Upload

Paste the direct download URL

If the URL is valid, Onidel Cloud will begin transferring the ISO to your account. The download status will be updated every 5 minutes. Once the upload is complete, you will see a green Active status.

Custom ISO upload completed

The ISO is now ready to be attached to your VPS for installation.

Create your custom VPS

1.

Question 2

Privacy Policy

Accepted Answer

Data Collected

We collect information from you when you register on our site or place an order. During registration or ordering, you may be asked to provide details such as your name, email address, mailing address, phone number, or credit card information. However, you can also browse our site anonymously. We gather anonymous data from all website visitors to monitor traffic and address technical issues. This data includes information such as web requests, responses to those requests, IP addresses, browser types, browser languages, and timestamps of requests. Additionally, we employ various technologies to collect information, which may involve placing cookies on your computer. Cookies are small data files stored on your hard drive or device memory that enable access to specific features of our website.

Use of the Data

The information we collect from you may be used in the following ways:

Personalising Your Experience: Your information helps us respond more effectively to your individual needs.
Enhancing Our Website: We continually improve our website offerings based on the information and feedback you provide.
Improving Customer Service: Your information allows us to respond more efficiently to your customer service inquiries and support requests.
Processing Transactions: We use your information to process and manage your orders.
Sending Periodic Emails: The email address you provide for order processing will only be used to send infor

Question 3

Terms of Service

Accepted Answer

Terms and Conditions

These terms and conditions define the rules and regulations for using the Onidel Cloud platform, located at https://onidel.com and https://cloud.onidel.com. Please note that these terms and conditions may be updated at any time. By accessing this website, you acknowledge and accept these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using Onidel Cloud. The following terminology applies to these Terms and Conditions, our Privacy Statement, the Disclaimer Notice, and all related agreements:

"Customer" refers to the individual or entity that has ordered services provided by Onidel.
"Customer Service" describes the relationship between Onidel staff and the Customer, aimed at assisting the Customer with any inquiries they may have.
"Service", "Service(s)", or "Services" encompasses any product(s) or service(s) that the Customer has signed up for. This may include, but is not limited to, the provision of server space, internet connectivity for web, email hosting, FTP services, domain name registration, transfer or renewal, SSL, and VPS. These product(s) and service(s) are detailed in the "sign up" and "service provision" emails sent by Onidel following the Customer's service request. Specific details of the Services can be found by logging into Onidel control panel or on our website.
**"Onidel", "Onidel Cloud", "Company",

Question 4

How to Configure Reverse DNS

Accepted Answer

Reverse DNS (rDNS), also known as a PTR record, links an IP address to a domain name, typically a subdomain. This process works in the opposite direction of regular (forward) DNS, where a domain name is connected to an IP address.

For example, if you set the reverse DNS for IP 123.123.123.123 to mail.example.com:

When you query the IP address of mail.example.com using a command like DIG, you'll receive the IP 123.123.123.123.
Conversely, performing a reverse DNS lookup on 123.123.123.123 will return mail.example.com.

Reverse DNS is often used to verify the source of an email, adding an extra layer of security. Many email servers are configured to reject or flag messages as spam if the sending IP does not have a valid reverse DNS record.

How to Configure Reverse DNS

To configure the reverse DNS, log in to the Onidel Cloud Control Panel, navigate to the service that has the IP you want to configure and click on Reverse DNS tab:

Configuring Reverse DNS You can view the list of IPs associated with the server that have PTR records configured in the Reverse DNS Records table.

To add a new Reverse DNS record or update an existing one, input the IP address concerned and enter the domain and click Add/Update Reverse DNS.

| Adding a new record will also delete any invalid PTR rec

Question 5

Self-Healing Failover Virtual Machines

Accepted Answer

Overview

To ensure maximum uptime and reliability for your workloads, Onidel offers Self-Healing Failover Virtual Machines powered by high-availability (HA) clustering. This feature automatically detects host failures and seamlessly restarts your virtual machines (VMs) on healthy nodes, minimising downtime and reducing manual intervention.

Currently, HA is available in Singapore, with expansion planned for Sydney and Amsterdam in upcoming phases.

How it works

Distributed Storage with Triple Replication Your virtual machine disks are stored on NVMe-backed block storage, built on a Ceph-powered distributed storage system. Every block of data is replicated three times across independent nodes. This ensures:

Fault tolerance: Even if a storage device or node fails, your data remains accessible.
High performance: NVMe technology delivers fast read/write speeds.
Consistency: Automatic synchronisation maintains data integrity across all replicas.

Continuous Node Monitoring The infrastructure continuously monitors the health of all compute nodes in the cluster. If a node becomes unresponsive (due to hardware, network, or power issues), the system immediately detects the failure.

Automated VM Failover Once a failure is detected:

A failover event is triggered.
Affected VMs are automatically restarted on a healthy node within the same cluster.
The storage layer ensures that the VM has access to its replic

Question 6

What data center locations do you offer?

Accepted Answer

We operate from multiple premium data center locations across the globe to ensure performance, reliability, and low latency for our customers.

Amsterdam, The Netherlands

Facility: Digital Realty AMS5 Address: Tupolevlaan 101, Schiphol-Rijk 1119 PA, The Netherlands

Sydney, Australia

Facility: Equinix SY3 Address: 47 Bourke Road, Alexandria, NSW 2015, Australia

Singapore

Facility: Racks Central Address: 23 Tai Seng Drive, Singapore 535224

Ho Chi Minh City, Vietnam

Facility: FPT Fornix HCM01 Address: Unit 37-39A, Road 19-22, Tan Thuan EPZ, District 7, Ho Chi Minh City, Vietnam

We are continuously expanding our global infrastructure and adding new locations to better serve our customers. Stay tuned for updates as we bring Onidel Cloud to even more regions around the world.

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