How does hourly billing work?
Onidel provides hourly billing in select locations, where cloud server charges accrue in hourly increments. Currently,
hourly charges are deducted directly from the customer's account balance, so customers must recharge their account
before provisioning hourly VMs.
How am I billed for my VMs?
The hourly rate is calculated by dividing the monthly rate by 672 hours (28 days). If your VM remains online for more
than 672 hours within a calendar month, you will only be billed the monthly rate. An invoice with accumulated charges
will be generated on the 1st of each month for your reference.
If you upgrade or downgrade your VM, it will incur one full hour's charge at the current rate before the update is
applied, which may result in charges exceeding 672 hours in months when resizing occurs.
VMs in a stopped state continue to reserve dedicated system resources and will incur charges until they are destroyed.
To stop accruing charges for a VM, please terminate the service.
How are bandwidth caps calculated?
Each month consists of 672 hours, and bandwidth allocations are distributed hourly throughout the month. If you exceed
your allocated bandwidth at any point, an overage charge will apply.
Bandwidth for each VM is allocated on an hourly basis while the instance is active. The monthly bandwidth cap varies
depending on the VM's specifications, so for each hour the instance operates, you accrue one hour's worth of its monthly
cap.
Onidel customers with multiple cloud servers benefit from pooled bandwidth across their instances as described in Data
Transfer (Bandwidth) Pooling.
What is the bandwidth overage rate?
We charge USD $0.01 per GB for bandwidth usage that exceeds your allocated quota.
How can I increase my account resource limits?
Your account may become eligible for higher limit increases as you establish a credible history. To review your current
limits, visit: https://cloud.onidel.com/account/resource-limit. If you would like to request a limit increase, please
open a support ticket and provide details of your use case for review.
