FAQs

What payment methods are supported

Onidel supports the following payment options: - Credit Card (via Paddle) - PayPal (via Paddle) - QRIS (Indonesian QR code payment via Payssion) - VietQR (Vietnamese QR code payment via Payssion) - Cryptocurrency (via CoinGate) - Credit Card (via Stripe) - only in Australia For Australian (🇦🇺) customers - only Credit Card (via Stripe) is supported. Paddle Based on customer's location, Paddle also supports: - iDEAL (Dutch Wero digital payment) - Bancontact (Belgian QR code payment) - BLIK (Polish mobile payment system) - MB WAY (Portugese digital wallet) - Pix Automático (Brazil) - UPI Autopay (India) - Alipay (China) - Google Pay - Apple Pay - Naver Pay, Kakao Pay, Samsung Pay, Payco and local cards (South Korea) - Wire Transfers / ACH (SEPA/BACS; for transactions greater or equal to US$100) CoinGate CoinGate supports these cryptocurrencies: - USDC - EURC - BTC - BCH - LTC - ETH - TRX - SOL - BNB - XRP - POL - DOGE

Supported Currencies

Onidel support Euros, US Dollars and Australian Dollars. When a customer creates a new account with us, they can choose between Euros, US Dollars, and Australian Dollars. Once the currency is selected, it cannot be changed due to technical limitations. However, existing customers can create a new team and transfer their services to the new team, where they can select a different currency. For more details, please see Change Your Preferred Currency

How does hourly billing work?

Onidel provides hourly billing in select locations, where cloud server charges accrue in hourly increments. Currently, hourly charges are deducted directly from the customer's account balance, so customers must recharge their account before provisioning hourly VMs. How am I billed for my VMs? The hourly rate is calculated by dividing the monthly rate by 672 hours (28 days). If your VM remains online for more than 672 hours within a calendar month, you will only be billed the monthly rate. An invoice with accumulated charges will be generated on the 1st of each month for your reference. If you upgrade or downgrade your VM, it will incur one full hour's charge at the current rate before the update is applied, which may result in charges exceeding 672 hours in months when resizing occurs. VMs in a stopped state continue to reserve dedicated system resources and will incur charges until they are destroyed. To stop accruing charges for a VM, please terminate the service. How are bandwidth caps calculated? Each month consists of 672 hours, and bandwidth allocations are distributed hourly throughout the month. If you exceed your allocated bandwidth at any point, an overage charge will apply. Bandwidth for each VM is allocated on an hourly basis while the instance is active. The monthly bandwidth cap varies depending on the VM's specifications, so for each hour the instance operates, you accrue one hour's worth of its monthly cap. Onidel customers with multiple cloud servers benefit from pooled bandwidth across their instances as described in Data Transfer (Bandwidth) Pooling. What is the bandwidth overage rate? We charge USD $0.01 per GB for bandwidth usage that exceeds your allocated quota. How can I increase my account resource limits? Your account may become eligible for higher limit increases as you establish a credible history. To review your current limits, visit: https://cloud.onidel.com/account/resource-limit. If you would like to request a limit increase, please open a support ticket and provide details of your use case for review.

Credit Card Chargebacks / PayPal Disputes

If a credit card chargeback or dispute is received for a transaction on an account, that account and any related accounts will be immediately blocked. All servers and data associated with the account(s) will be deleted from our system, and the accounts will be permanently blocked.

Do you open TCP port 25?

By default, we block TCP port 25. If you have a valid reason to use this port, please reach out to our support team through a ticket (cloud.onidel.com) or email ([email protected]) to request whitelisting.

Nested Virtualization

Onidel Cloud supports Nested Virtualization (SVM / Nested AMD-V) on High-Performance and High-Frequency VPS servers in all available locations.

How to change VPS Billing Cycle

Onidel Cloud supports changing the billing period right from the panel. You can change it to longer or shorter billing period as you see fit. Changing the Billing Cycle 1. First log into your Onidel Cloud Account. 2. Next navigate to Compute > Virtual Machine > (select your VM) > Overview > Current Billing. Then change the Billing Cycle after clicking the calendar icon. 3. After selecting an option, the new price and monthly rate will be displayed. If all looks good, click the Update Billing Cycle button. 4. Your billing cycle should be updated by now. 5. Keep in mind it will take effect on the next billing date once the new invoice is generated. Alternatively you can click Renew Now to get the new invoice immediately. Changing the Billing Cycle with Hourly Billing We currently do not support changing billing cycle to hourly. If your VM is currently on Hourly Billing, you can change its billing period, but it will not be possible to return back to hourly billing after this.