The Peer Server functionality strengthens system reliability and fault resilience for mission-critical applications by preventing two servers from being hosted on the same hypervisor. A peer server is usually a secondary server that shares the same responsibilities as the primary server. For example, two web servers running behind a load balancer are considered peer servers since they both equally manage web traffic. However, servers do not need to serve the same purpose to utilise this feature. It can be used to ensure that two servers are placed on separate hypervisors, improving service availability and minimising downtime in the event of a hypervisor failure. How it Works When a peer server is assigned, the platform checks whether both servers are currently located on the same hypervisor. If they are, a live migration will be scheduled to separate them. During the migration, your server will remain fully operational, but management actions through the control panel will be temporarily unavailable. Each server can have only one designated peer server. It is not possible to configure three or more servers to ensure they are all placed on different hypervisors. How to set Peer Servers The Peer Server feature is available for plans that utilise distributed storage. To enable it, follow these steps: - Navigate to the VM management page. - In the Overview > System Information section, click Set Peer Server: - Choose the server you want to designate as a peer, then click Update Once configured, the platform ensures that peer servers are not placed on the same hypervisor and will initiate a live migration if necessary to meet this requirement.

Policies

Terms of Service

Terms and Conditions These terms and conditions define the rules and regulations for using the Onidel Cloud platform, located at https://onidel.com and https://cloud.onidel.com. Please note that these terms and conditions may be updated at any time. By accessing this website, you acknowledge and accept these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using Onidel Cloud. The following terminology applies to these Terms and Conditions, our Privacy Statement, the Disclaimer Notice, and all related agreements: - "Customer" refers to the individual or entity that has ordered services provided by Onidel. - "Customer Service" describes the relationship between Onidel staff and the Customer, aimed at assisting the Customer with any inquiries they may have. - "Service", "Service(s)", or "Services" encompasses any product(s) or service(s) that the Customer has signed up for. This may include, but is not limited to, the provision of server space, internet connectivity for web, email hosting, FTP services, domain name registration, transfer or renewal, SSL, and VPS. These product(s) and service(s) are detailed in the "sign up" and "service provision" emails sent by Onidel following the Customer's service request. Specific details of the Services can be found by logging into Onidel control panel or on our website. - "Onidel", "Onidel Cloud", "Company", or "Business" refers to Onidel Pty Ltd. - "We", "Our", or "Us" refers to Onidel Pty Ltd (ABN 67 662 357 397). - "You" or "Your" refers to the Customer. Onidel Services - Onidel will make every effort to provide service to the Customer as quickly as possible after the Customer completes the necessary sign-up forms and makes payment for the service. If Onidel is unable to deliver the requested service, the Customer will be notified within 5 working days and will receive a full refund for any charges paid for that service. - Onidel will deliver its services to the Customer in a manner Onidel deems appropriate. The Customer Agrees To Pay - The Customer agrees to pay Onidel the fees associated with the services provided. These fees must be paid within 7 days of the invoice being sent. Invoices will be sent electronically via email. - Onidel reserves the right to adjust the amount and structure of the fees. The Customer will receive electronic notice of any fee changes, with a 14-day notice period before the changes take effect. If the Customer does not wish to continue using Onidel's services after the fee adjustment, they must notify us within that 14-day period, and we will disconnect their account. If no response is received, we will assume the Customer accepts the revised fees. - If the Customer fails to pay the fees within the specified timeframe, Onidel reserves the right to charge interest at a rate of 15% per year, accruing daily from the due date until payment is received. Onidel may also impose an administrative charge for late payments. - The Customer acknowledges that they are responsible for all fees incurred by anyone using their account login or password, regardless of whether they authorised the use. We strongly advise taking all necessary precautions to ensure the security of account login and password details. - If the Customer provides a credit card or direct debit authorisation, it will be charged upon renewal unless the Customer instructs otherwise. A 14-day notice period is required if the Customer does not wish to have a payment charged against an existing credit card or direct debit authorisation. Account Credit Account Credit means prepaid monetary value that a user adds to their account using an available and approved payment method. Account Credit represents stored value intended solely for the purchase of services offered through the Onidel platform. Each top-up of Account Credit is valid for a period of 3 years from the date on which the respective credit amount is added to the account. After this period, any unused portion of that specific top-up will automatically expire and be permanently forfeited without compensation. When multiple top-ups are made, expiration is calculated separately for each individual top-up based on its original funding date. Onidel reserves the right to correct errors, reverse improperly granted credits, or deduct credits in cases of fraud, chargebacks, payment disputes, or violation of these Terms. Refund Onidel provides a 14-day money-back guarantee, during which customers may request a full refund. After this period, refunds are not available unless Onidel is unable to provision the requested service. Whenever possible, refunds will be issued using the same payment method as the original transaction. Any applicable transaction fees may be deducted from the refunded amount. Refunds issued to the original method of payment may take up to 5 working days to process. For services purchased under a Promotional Plan (plan purchased during limited sale or with a promo code), any eligible refund will be issued as Account Credit. All account recharges (top-ups) are final and non-refundable. Cryptocurrency payments handled via CoinGate are non-refundable. Any eligible refunds for services purchased via the Paddle payment gateway will be reduced by a 5% processing fee. This fee covers non-refundable transaction costs and will be deducted directly from the total refund amount before it is issued to you. Customers may not submit frequent, successive refund requests in an attempt to obtain multiple refunds for essentially the same service experience. In the event of repeated refund requests for services under the same lineup without clear justification and explanation of the issue, we may refuse the request. Billing - Invoices for Customer's service(s) are typically generated at least one week in advance. If payment is not received, Onidel usually suspend Customer's service(s) after the due date, following repeated email reminders. Customer's service(s) may be terminated after one week, although Onidel may extend this period depending on the specific product. - All services are set to auto-renew by default. Onidel will first attempt to use the Customer's account credit to process the renewal on the renewal date. Account credit will only be applied if it is sufficient to cover the full payment. If account credit cannot be used, any saved payment methods will be charged instead. If no payment is successful within 24 hours after the renewal date, the Customer will be responsible for making a manual payment to keep the service(s) active. - If the product page indicates that Customer's service is in a "Suspended" state, there is a high likelihood that Customer's data is still intact. However, if Customer's service(s) is marked as "Terminated" or disappeared, Customer's data and service(s) are likely no longer available. - It is Customer's responsibility to cancel the service(s) through the control panel before the service due date. Failure to do so may result in the payment method on file being charged or the invoice not being properly canceled. Network Restrictions We do not guarantee that any IP address provided with the Service will function with, or be accepted by, third-party services, platforms, or networks that impose access restrictions, filtering, blocking, geolocation limitations, reputation-based controls, or other technical or policy-based limitations. Such restrictions are outside the control of Onidel. Additionally, Onidel does not guarantee that the Services will be reachable or fully functional from networks that implement significant censorship, filtering, firewalling, or other access controls imposed by governments, internet service providers, or organizational network administrators. Connectivity limitations originating from the Customer's local network environment or jurisdiction are not the responsibility of the Service Provider. The Customer is responsible for verifying that our Services can be accessed and used within the network environments in which they intend to operate. Inability to access or use Onidel Services due to network restrictions, censorship, filtering, or other limitations imposed by third parties or the Customer's network environment do not constitute a service defect and are not a valid reason for a refund. Content of Information The Customer agrees to use the Onidel services and products in accordance with the Acceptable Usage Policy and to comply with all reasonable directions and instructions provided by Onidel regarding service use. The Customer also agrees to abide by all relevant laws in their state or territory related to internet use. Onidel respects the Customer's privacy and does not generally monitor or control the content accessed or provided via the Onidel services. However, if Onidel becomes aware of a breach of the Acceptable Usage Policy, it reserves the right to take immediate action, including: - Removing any web pages provided by or to the Customer without notice. - Terminating or suspending the provision of Onidel services to the Customer. - Providing a copy of the infringing material to any legally empowered authority. The Customer acknowledges that Onidel may access the Customer's data, and while Onidel typically respects privacy, in certain cases - such as resource allocation or system checks - Onidel may examine data content. The Customer agrees that in these cases, Onidel will not be held liable for any alleged breach of confidentiality or privacy. Acceptable Usage These Terms and Conditions include and incorporate the Onidel AUP available HERE. Multiple Accounts Multiple accounts are permitted, provided they are not used for the following purposes: - Reusing a promotion code limited by number of uses per account - Abusing referral program (creating a new account from own referral link) - Redeeming welcome bonuses (like 25% bonus on first invoice) multiple times - Engaging in fraudulent activities - Evading account closure or bans If you are found to be in violation of this policy, we reserve the right to close any duplicate accounts without issuing a refund. Additionally, the information on all your accounts must be consistent (e.g., full name, address, phone number). If inconsistencies are found, we will contact you to request that the information be updated. IP Change You may change the IP primary address of your service. There is a one time $3 USD fee associated with it ($6 USD fee if you need the IP to be within specific subnet). Service Transfers A $10 USD transfer fee applies if you wish to move your service to another client account. This fee covers the administrative work involved in the transfer process. Any other methods of service or account ownership transfers are strictly prohibited and will result in immediate termination without refunds of existing services. We require Customer to notify us via Ticket in advance before any ownership of account or service takes place. Location Transfers Transfer of services between different Onidel locations is generally not supported. However, the service may be refunded as account credits if the Customer opened a support ticket shortly after the service was created. Then the Customer may decide to repurchase the service in a different location. Sending Emails By default, we block port 25 and disable email sending across our infrastructure. Customer may request for their port to be unblocked after opening a Ticket and explaining the intended purpose. Once the port is unblocked on the VM, the Customer is entirely responsible for ensuring no spam emails are being sent from Onidel's network and they must adhere to all relevant policies of this Terms of Service document. If we determine you are intentionally sending spam, we reserve the right to charge a $25 USD fee for IP cleaning. Abuse If we receive an abuse complaint regarding your service, you are required to respond within 24 hours. Failure to do so may result in your service being suspended, and if unaddressed for 7 days, it may be terminated. In cases of repeated abuse or intentional acts that could harm our infrastructure, we may take immediate action. For instances of email spamming or other malicious activities, we may impose a fee, such as a $25 USD IP cleaning fee, to cover the administrative work required to remove your IP address from spam databases. Engaging in any illegal activity, or any activity that could negatively impact our infrastructure or damage the reputation of our services and IP ranges, is strictly prohibited. Prohibited activities include, but are not limited to: - Unauthorized Port Scanning, Brute Forcing or Vulnerability Scanning - Malware Distribution or Control Servers - DDoS or DoS Attacks - Phishing Attacks - IP Spoofing - Sending Email Spam - Distributing Copyrighted Content - Distributing or Using Pirated Software - Hosting any content deemed "offensive" in our Acceptable Use Policy - Hosting Public VPNs, Proxies or Exit Relays - unless Onidel's AUP is enforced onto end users Our fair use conditions for resources within our services are detailed in the Acceptable Use Policy. We adhere to the laws of Australia and the laws applicable in the country where your server is located. For example, if your server is based in Singapore, you must comply with both Singapore and Australia laws. It is your responsibility to ensure that all activities on your services are fully legal. Copyrighted content is strictly prohibited on our services. We will take action if we receive repeated copyright complaints, and we do not ignore DMCA requests, which are typically treated as copyright infringement notifications. Disclaimer Onidel will strive to provide the best possible service to the Customer. However, periodic maintenance of the Onidel services is necessary, and during these times, service may be temporarily unavailable. Onidel will make every effort to minimise downtime and, whenever possible, schedule maintenance at times that are least likely to inconvenience the Customer. Given these factors, Onidel cannot guarantee or warrant the availability of its services at all times, nor can it guarantee performance features or compatibility with any cooperating email networks or connected internet services. If Onidel suspects that the Customer is in breach of these Terms and Conditions, it reserves the right to access the Customer's data to investigate the potential breach. Indemnity The Customer indemnifies and holds Onidel harmless against any damages arising from claims brought by the Customer or any other person against Onidel due to the Customer's use of Onidel services, the Customer's negligence, or the Customer's breach of this agreement. Except as otherwise provided by legislation, the Customer acknowledges that Onidel is not liable for any loss or damage the Customer may suffer as a result of using Onidel services or from Onidel's inability to provide those services. Specifically, Onidel accepts no liability for any loss of business, personal inconvenience, or any other damages arising from or alleged to have arisen from the loss or non-provision of services to the Customer or any third party. We expressly exclude any implied warranties from this agreement. If legislation requires us to provide a warranty for our services, the Customer agrees that our liability for any breach of such warranty is limited to: - Resupplying the Onidel service, or - Covering the cost of having the Onidel service resupplied. Protection of Data and the Need for Backing Up Onidel advises that while we will make every effort to preserve the integrity of your data, we are NOT liable for any loss or damage to your data. We strongly recommend that you create and maintain independent backup copies of all data stored or accessed through the Onidel services. Our Right of Termination Onidel reserves the right to immediately terminate this agreement without prior notice to the Customer if: - It is discovered that the Customer has breached this agreement. - The Customer becomes bankrupt, enters liquidation, or has a receiver appointed over their assets. - Any account payable by the Customer remains unpaid for more than seven (7) days. - Any other reasonable cause, as determined at Onidel's sole discretion. In addition to our right to terminate, we may suspend the Customer’s account without notice if it becomes overdue. Should we choose to reconnect the account - which we are not obligated to do - the Customer will be required to pay the applicable reconnection fee. Privacy These Terms and Conditions include and incorporate the Onidel privacy policy available HERE. Complaints If you have a complaint or issue with our service, we encourage you to contact us. We will acknowledge your message within 3 working days of receipt and will make every reasonable effort to respond to your concerns within 7 working days. Our goal is to resolve your complaint as quickly as possible. If you are not satisfied with our proposed resolution, please let us know. We are open to further discussion and can advise you on third-party resolution options that may be available to you, depending on the situation. You can reach out to us via support ticket or via [email protected].

Onidel Cloud

Self-Healing Failover Virtual Machines

Overview To ensure maximum uptime and reliability for your workloads, Onidel offers Self-Healing Failover Virtual Machines powered by high-availability (HA) clustering. This feature automatically detects host failures and seamlessly restarts your virtual machines (VMs) on healthy nodes, minimising downtime and reducing manual intervention. HA is available in all locations - in Amsterdam, Ho Chi Minh, New York, Singapore and Sydney. It is enabled on a VM when a green High Availability label is displayed next to the service name: How it works Distributed Storage with Triple Replication Your virtual machine disks are stored on NVMe-backed block storage, built on a CEPH-powered distributed storage system. Every block of data is replicated three times across independent nodes. This ensures: - Fault tolerance: Even if a storage device or node fails, your data remains accessible. - High performance: NVMe technology delivers fast read/write speeds. - Consistency: Automatic synchronisation maintains data integrity across all replicas. Continuous Node Monitoring The infrastructure continuously monitors the health of all compute nodes in the cluster. If a node becomes unresponsive (due to hardware, network, or power issues), the system immediately detects the failure. Automated VM Failover Once a failure is detected: - A failover event is triggered. - Affected VMs are automatically restarted on a healthy node within the same cluster. - The storage layer ensures that the VM has access to its replicated data with no risk of corruption. The system is self-healing, meaning no manual action is required from you: - Failed nodes are automatically isolated. - Services are restored as quickly as possible with minimal downtime. - Once the failed node is repaired and re-joins the cluster, it automatically reintegrates into the pool of available resources.

Onidel Cloud

Datacenters

This is an overview of the data centers where we have a presence. We also have a Looking Glass page for all locations. Australia 🇦🇺 Sydney - Facility: Equinix SY3 - Address: 47 Bourke Road, Alexandria Sydney, Australia, NSW 2015 - Service Offering: High-Performance VPS, NVMe Block Storage, Object Storage (S3) Netherlands 🇳🇱 Amsterdam - Facility: Digital Realty AMS5 - Address: Tupolevlaan 101, Schiphol-Rijk 1119 PA, The Netherlands - Service Offering: High-Performance VPS, NVMe Block Storage Singapore 🇸🇬 Singapore - Facility: Racks Central - Address: 23 Tai Seng Dr, Singapore 535224 - Service Offering: High-Performance VPS, High-Frequency VPS, Storage VPS, NVMe Block Storage, HDD Block Storage, Object Storage (S3) Vietnam 🇻🇳 Ho Chi Minh - Facility: FPT Fornix HCM01 - Address: Unit 37-39A, Road 19-22, Tan Thuan EPZ, Distric 7, Viet Nam - Service Offering: High-Performance VPS USA 🇺🇸 New York - Facility: Evocative DC (EWR1) in New Jersey - Address: 1 Enterprise Ave N, Secaucus, NJ 07094, United States - Service Offering: High-Performance VPS, NVMe Block Storage

Onidel Cloud

Reserved IP Addresses

Overview Reserved IP addresses (also known as floating IPs) are flexible, re-routable IP addresses that can be dynamically assigned to different virtual machines within your Onidel Cloud infrastructure. Unlike standard IPs that are permanently bound to a specific VM, Reserved IPs can be instantly moved between instances, providing high availability and seamless failover capabilities. When you provision a Reserved IP, it exists independently of any VM instance. You can attach it to a VM and later reassign it to another VM without changing DNS records or updating client configurations. Key Benefits - You can move the reserved IP address from one VM to another (e.g. during maintenance or in response to failure) through our control panel or API. - You can assign one or more Reserved IP addresses to your VM, allowing it to communicate with external systems using multiple public IPs. - When you decommission an old VM and provision a new one, you can attach the same Reserved IP. This avoids updating DNS records or client configurations, making migrations frictionless. - You can hold on to your favourite IP and use it again later - for any reason you like! How Reserved IPs Work A Reserved IP address has a dynamic, one-to-one relationship with an "Anchor" IP address. The Anchor IP is the primary IP address of the VM that the Reserved IP is being routed to. This sounds complicated, but it simply means that the Reserved IP piggybacks on another IP address, which you can choose and change at your leisure. Via the Onidel Cloud Control Panel and API, the Reserved IP ↔ Anchor IP relationship can be updated in real-time, allowing you to direct traffic to the VM of your choice. Example Scenario: 1. A user enters the Reserved IP address 198.51.100.50 in their browser 2. This Reserved IP's current Anchor IP is 203.0.113.10, which belongs to VM-A 3. The user will be served the website running on VM-A When you change the Anchor IP to 203.0.113.20 (which belongs to VM-B), the same user accessing the same Reserved IP will now be served the website running on VM-B. This change is instant, without any perceptible downtime from the end user's perspective. Behind the scenes, our infrastructure simply updates the routing table to forward all traffic destined for the Reserved IP to the new Anchor IP. Use Cases Unplanned Downtime Recovery If your primary VM becomes unavailable, instantly redirect traffic to a standby VM by reassigning the Reserved IP. This provides near-zero downtime recovery without DNS propagation delays. Zero-Downtime Maintenance Before performing maintenance on your production VM: 1. Ensure your standby VM is synchronised 2. Reassign the Reserved IP to the standby VM 3. Perform maintenance on the primary VM 4. Optionally reassign the Reserved IP back after maintenance Provisioning Reserved IPs Via Control Panel Navigate to Network > Reserved IPs in your Onidel Cloud dashboard. Then select the your desired location, IP type, the subnet and enter reserved IP name. Finally, click the Add Reserved IP button. 1. Reserved IPs are billed on hourly basis. See the pricing section below. 2. There are limits on how many reserved IPs you may create within a day and per account. Via API curl -X POST https://api.cloud.onidel.com/network/reserved_ips \ -H "Authorization: Bearer YOUR_API_TOKEN" \ -H "Content-Type: application/json" \ -d '{ "ip_type": "ipv4", "location": "sydney" }' Reference: Reserved IPs - Developer Docs Pricing 1. Billing: Hourly billing with a maximum of $3.00/month ($0.0045/hour) per /32 IPv4 or $1.00/month ($0.0015/hour) per /64 IPv6 subnet 2. Minimum Charge: 24 hours 3. No bandwidth charges: Uses your VM's allocated bandwidth Attaching Reserved IP to the VM Once purchased, you should see the Reserved IP in the Network > Reserved IPs tab. You may manage it by clicking the Gear icon. In the Instance Attachment dropdown, pick the VM you want to attach Reserved IP to. The list will only include instances in the same location as the reserved IP itself. After you click Attach, the Reserved IP will be connected to the selected VM. This does not involve any downtime, Reserved IP will be available to the VM as soon as it's attached. Configuring Reserved IPs Step 1: Configure on Target VMs Reserved IPs must be configured as secondary IPs on all potential target VMs: Ubuntu 22.04+ (Netplan): # Create a new file: /etc/netplan/60-reserved-ip.yaml network: version: 2 ethernets: eth0: addresses: - YOUR_RESERVED_IP/32 Apply the configuration: sudo netplan apply Ubuntu 20.04 and earlier / Debian: # Add to /etc/network/interfaces auto eth0:1 iface eth0:1 inet static address YOUR_RESERVED_IP netmask 255.255.255.255 Apply the configuration: sudo ifup eth0:1 # Or restart networking service sudo systemctl restart networking CentOS/RHEL: # Create /etc/sysconfig/network-scripts/ifcfg-eth0:1 DEVICE=eth0:1 IPADDR=YOUR_RESERVED_IP NETMASK=255.255.255.255 ONBOOT=yes Apply the configuration: sudo ifup eth0:1 # Or restart network service sudo systemctl restart network Step 2: Assign to Anchor IP Via Control Panel: 1. Go to Network > Reserved IPs 2. Click on your Reserved IP 3. Choose the target VM and click Attach Reserved IP Via API: curl -X PUT https://api.cloud.onidel.com/network/reserved-ips/YOUR_RESERVED_UUID \ -H "Authorization: Token YOUR_API_TOKEN" \ -H "Content-Type: application/json" \ -d '{ "anchor_ip": "TARGET_VM_PRIMARY_IP" }' Reference: Reserved IPs - Developer Docs Step 3: Verifying Configuration Test connectivity to ensure the Reserved IP is properly routed: # From external host ping YOUR_RESERVED_IP # From the VM ip addr show | grep YOUR_RESERVED_IP Limitations While Reserved IPs provide great degree of flexibility, there are also a few limitations to be aware of: - Reserved IPs may be billed only on hourly basis. - Reserved IPs can not be moved across locations or subnets. - Once VM's Primary IP address is converted into a Reserved IP, it can not be converted back. - To prevent abuse and frequent IP rotation, a maximum of 2 reserved IPs can be created per day and total of 5 per account. If your workload requires more, please contact us by opening a ticket to get the limit increased.

Policies

Acceptable Usage Policy

Overview All Onidel cloud servers are governed by our Acceptable Usage Policy, which is designed to ensure the fair and responsible use of shared resources. This policy is in place to maintain optimal performance and reliability for all users. CPU Usages Our virtual server plans feature shared, burst-able vCPU cores that can be utilised by multiple users. This model allows us to provide more vCPU cores per plan, delivering better performance for typical workloads since most applications don't require constant maximum CPU utilisation. Your vCPU allocation is designed for burst capacity while maintaining reasonable average utilisation over time. Full vCPU capacity is available for handling traffic spikes, batch processing, and temporary demanding tasks. When hypervisor nodes experience high CPU utilisation, we investigate virtual machines showing consistent peaks or sustained high CPU usage patterns. Virtual machines exhibiting these characteristics may be subject to temporary scheduling adjustments to ensure fair resource distribution. These adjustments appear as CPU steal within your system metrics - if you notice high CPU steal, it typically indicates active CPU throttling. Cryptocurrency Mining Cryptocurrency mining is strictly prohibited. If we detect crypto miners running on your service, it will be suspended or terminated without prior notice. No refunds will be provided if your cloud server is suspended or restricted due to involvement in a cryptocurrency project. Bandwidth Usages Each cloud server is assigned a monthly bandwidth allowance, which varies based on the package you select. The bandwidth is pooled across all services within your account. If your account exceeds the allocated bandwidth, we reserve the right to take actions such as limiting the network speed, suspending the account until the next allocation period, suspending it until additional bandwidth is purchased at an extra cost, requiring an upgrade to a higher-level package, terminating the account, and/or charging an additional fee for the overages. Please note that unused bandwidth does not roll over to the following month. Services advertised with unlimited bandwidth are subject to a fair usage policy to ensure equitable access and performance for all customers. While we strive to provide generous and flexible bandwidth allowances, the following principles apply: - Fair Access: Usage should remain within reasonable levels typical of standard customer activity. Excessive bandwidth consumption that impacts the service quality of other users is not permitted. - Prohibited Activities: The following activities are strictly prohibited under the fair usage policy: - Continuous high-volume data transfers for purposes such as streaming large-scale multimedia content, hosting excessively trafficked platforms, or data mining. - Activities that result in sustained high levels of bandwidth utilisation, such as large-scale content distribution without prior written approval. - Monitoring and Review: Usage patterns may be monitored to ensure compliance. If a service exceeds typical usage levels, we may: - Contact the user to discuss their usage. - Request adjustments to their usage or recommend alternative plans better suited to their needs. - Temporarily throttle or restrict bandwidth to maintain service quality for other customers. - Exceptions: Users requiring consistently high bandwidth levels for legitimate purposes can reach out to us to explore tailored service options. - Enforcement: Violation of this policy may result in warnings, suspension, or termination of the service I/O Usages We don't impose strict guidelines on I/O usage. Our hypervisors utilise Gen 4 NVMe SSDs in distributed storage systems, making I/O usage generally not an issue. However, we expect you to maintain reasonable usage. We reserve the right to limit your I/O if we determine it is negatively affecting other users. Offensive Content You may not publish or transmit any content through Onidel's network that Onidel reasonably believes: - constitutes child pornography; - constitutes pornography; - is excessively violent, incites or threatens violence, or contains harassing content or hate speech; - is unfair or deceptive under consumer protection laws, including chain letters and pyramid schemes; - is defamatory or invades an individual's privacy; - poses a risk to personal or public safety, compromises national security, or interferes with law enforcement investigations; - improperly discloses trade secrets or other confidential/proprietary information; - is intended to help others circumvent technical copyright protections; - clearly infringes on another person's trademark, patent, or other intellectual property rights; - promotes illegal drugs, violates export control laws, relates to illegal gambling, or involves illegal arms trafficking; - is otherwise illegal or solicits illegal conduct under applicable laws; - is malicious, fraudulent, or could provoke retaliation against Onidel by offended viewers; Onidel does not permit the following types of material: - Proxy services, Warez, Escrow services, High Yield Investment Programs (HYIP), illegal gambling, and lottery sites. - Content "published or transmitted" through Onidel's networks, including web content, emails, bulletin board postings, chat, and any other transmissions relying on Onidel's internet services. Onidel reserves the right to terminate services for any of the above reasons and may, at its sole discretion, determine whether to issue a refund. Public VPNs/Proxies/Exit Relays Unless explicitly permitted, operating a commercial VPN service on our network is not allowed. If a Customer operates a VPN, proxy, or exit relay, they are responsible for ensuring that users of such services comply with the Onidel's Terms of Service and Acceptable Use Policy. Any violations originating from or transmitted through such services on the Onidel's network will be treated as violations committed by the Customer and may result in suspension or termination of the service. Game Servers Due to the increased risk of DDoS attacks and the potential impact on the stability and security of our infrastructure, hosting publicly accessible game servers on our network is not permitted. Private game servers with proper access control mechanisms (e.g. IP whitelist or a VPN tunnel) are exempt from this restriction. We reserve the right to suspend or terminate any service found to be hosting an unauthorized public game server or otherwise posing a risk to our network or other customers. Changes to the Policy This Acceptable Usage Policy may be updated at any time, with changes reflected immediately on this page. It is your responsibility to review the policy regularly and stay informed of any updates. We may send an email notification if significant changes are made.